Accessibility Statement

​Our Commitment to Accessibility

​Grace B. Yap-Kirk is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all our visitors.

 

Measures to Support Accessibility

We take the following measures to ensure accessibility:
- Include accessibility as part of our mission statement
- Integrate accessibility into our procurement practices
- Assign clear accessibility goals and responsibilities
- Employ formal accessibility quality assurance methods

 

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

This website is partially conformant with WCAG 2.1 level AA. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard.

 

Website Platform

Our website is built using Wix, which provides built-in accessibility features including:
- Keyboard navigation support
- Screen reader compatibility
- Alternative text for images where provided
- Color contrast considerations
- Responsive design for various devices

 

Known Accessibility Issues

We are aware of the following accessibility limitations and are working to address them:
- Some images may not have comprehensive alternative text descriptions
- Third-party embedded content (such as the personality test) may not meet full accessibility standards
- Some decorative images may not have appropriate alt text
- Color contrast may not meet WCAG standards in all areas

 

Current Accessibility Features

Our website includes:
- **Text alternatives**: We provide alternative text for images where possible
- **Keyboard navigation**: Most website functions are accessible via keyboard
- **Clear structure**: Headings and content are structured logically
- **Readable fonts**: We use clear, readable typography
- **Contact options**: Multiple ways to contact us including phone, email, and booking system

 

Services Accessibility

 

Telehealth Services
We offer worldwide telehealth services, making our therapeutic services accessible to:
- People with mobility limitations
- Those in remote locations
- Individuals who prefer online consultations

 

Alternative Communication Methods
We provide multiple contact methods:
- Phone consultations
- Email communication
- Online booking system
- Free 15-minute consultation calls

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Flexible Scheduling
Our TidyCal booking system allows:
- 24/7 online booking availability
- Flexible appointment times
- Easy rescheduling options

 

Third-Party Content

Some content on our website is provided by third-party services:
- Personality Test: Powered by The Personality Science Company
- Booking System: TidyCal appointment scheduling (including payment processing)

We cannot guarantee the accessibility of third-party content but work to choose providers who prioritize accessibility.

 

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers:

Email: please click on Contact Email icon on our website footer.
Phone: please click on Contact Phone icon on our website footer.
Response Time: We aim to respond to accessibility feedback within 2 business days.

 

Assessment Approach

We assess the accessibility of our website by:
- Self-evaluation using accessibility guidelines
- User feedback and testing
- Regular review of website accessibility features

 

Formal Complaints

If you are not satisfied with our response to your accessibility concerns, you may lodge a formal complaint with:

Australian Human Rights Commission
- Website: www.humanrights.gov.au
- Phone: 1300 656 419
- Email: info@humanrights.gov.au

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Continuous Improvement

This accessibility statement will be reviewed and updated regularly as we continue to improve the accessibility of our website. We are committed to making ongoing improvements to ensure our website is accessible to all users.

 

Technical Specifications

This website relies on the following technologies to work:
- HTML
- CSS
- JavaScript
- Wix platform features

These technologies are relied upon for conformance with the accessibility standards used.

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*This statement was created on [28 July 2025] and is reviewed annually.